Privacy Policy

Borehole Works ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share and protect your information when you visit our website https://www.boreholeworks.co.za, contact us, or use our services.

This policy is written to comply with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African data protection law.

• Location: Gauteng, South Africa
• Phone: 072 411 5472
• Email: info@boreholeworks.co.za

2.1 Information you give us

We collect personal information you choose to share when you call us, message us on WhatsApp, email us, send a job card from our website, request a quote or engage our services. This may include:

• Your name and surname
• Your phone number and email address
• Your physical address or suburb
• Company name, for business clients
• Property details and photos you send us
• What you need help with
• Payment details needed to process your job

2.2 Information collected automatically

When you visit our website, we and our service providers may automatically collect:

• IP address and approximate location
• Browser type, device and operating system
• Pages visited, time spent and how you arrived on our site
• Whether you clicked to call, WhatsApp or email us

2.3 Information from advertising platforms

If you arrive from an advertisement, the advertising platform may tell us which ad or campaign brought you to our website. We do not receive your identity from this.

• Responding to enquiries and preparing quotations
• Scheduling site visits, callouts and installations
• Delivering, invoicing and following up on our services
• Keeping records for warranty, accounting and legal purposes
• Measuring how our website and advertising perform, and improving them
• Communicating with you about your job
• Protecting our rights and preventing fraud

We process personal information on these grounds under POPIA:

• Consent, where you have given it for a specific purpose.
• Contract, where processing is needed to deliver the service you asked for.
• Legal obligation, where South African law requires us to keep or share information.
• Legitimate interests, where processing is needed to run our business and does not override your rights.

• Subcontractors and specialists who help us complete your job
• Suppliers, where needed to order materials for your job
• Insurers, where you ask us to support a claim
• Technology providers, including website hosting, analytics, and messaging and email services
• Advertising platforms, in the form of anonymous conversion measurement
• Authorities, advisers and auditors, where the law requires or permits it

Messages you send us on WhatsApp are also processed by WhatsApp under its own terms and privacy policy.

We do not sell your personal information.

We take reasonable technical and organisational steps to protect personal information from loss, misuse and unauthorised access, including using reputable hosting with encrypted (HTTPS) connections, limiting who can see client information, and keeping records only where we need them.

No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

• Client records: for the duration of our relationship plus 5 years
• Job records and documentation: 5 years after completion
• Financial records: 5 years, as required by South African tax law
• Marketing communications: until you unsubscribe or withdraw consent

After the retention period we securely delete or anonymise your information.

You have the right to:

• Ask what personal information we hold about you and get access to it
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information, subject to legal retention requirements
• Object to us processing your information for certain purposes
• Ask us to restrict processing in certain circumstances
• Withdraw your consent where consent was the basis for processing
• Lodge a complaint with the Information Regulator

To use any of these rights, contact us at info@boreholeworks.co.za or 072 411 5472. We will respond within 30 days.

Our website uses analytics and performance tools to understand how visitors use the site and how fast it loads. When we run Google Ads campaigns, we also use Google's conversion measurement to count calls, WhatsApp chats and email clicks that come from our ads. These tools may use cookies or similar technologies.

You can control cookies through your browser settings. Turning them off may affect how parts of the website work.

Our website links to third-party services such as WhatsApp and Google Maps. We are not responsible for their privacy practices, so please review their policies before sharing personal information with them.

Our services are not directed at anyone under 18 and we do not knowingly collect personal information from children. If you believe we have collected a child's information, please contact us and we will delete it.

We operate in South Africa, but some of our technology providers, such as website hosting, analytics and Google, may process information outside the country. We choose reputable providers and take reasonable steps to make sure your information stays protected in line with POPIA.

We only send marketing messages with your consent. You can opt out at any time by telling us by phone, WhatsApp or email. You will still receive messages about your job, such as quotes and appointment details.

We may update this policy to reflect changes in our practices or the law. Updates are posted on this page with a revised date. Please check back from time to time.

15.1 Information Officer

• Information Officer: Borehole Works Management
• Email: info@boreholeworks.co.za
• Phone: 072 411 5472

15.2 Complaints process

1. Contact our Information Officer using the details above.
2. We will acknowledge your complaint within 5 business days.
3. We will investigate and respond within 30 days.
4. If you are not satisfied, you may lodge a complaint with the Information Regulator.

15.3 Information Regulator (South Africa)

• Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
• Phone: +27 10 023 5200
• Email: inforeg@justice.gov.za
• Website: https://www.justice.gov.za/inforeg/

By using our website and services, you agree to this Privacy Policy. Where POPIA requires it, we will ask for your explicit consent for specific processing.

Last updated and effective: September 28, 2026